UnitedHealthCare

• De Ann Johnson, Community Outreach manager, UnitedHealthCare - deann_l_johnson@uhc.com
• Jacque DeGidee, United Healthcare (I think I might have both of these names spelled incorrectly – can’t find their business cards.  Sorry – ed)
• We want to talk about how we serve the underserved in this community. 
• We provide insurance coverage to low income seniors, people with disabilities, Medicaid and Medicare recipients. 
• Provide services at no cost. 
• My objective is to uncover groups of underserved, low income, senior, people with disabilities.  I go to the communities, food banks, farmers markets, shelters – seek groups to serve. 
  • UnitedHealthCare benefits
    • Hearing
    • Glasses
    • Dental -
    • Vision -
    • Transportation – 48 one-way trips per year – they have a way to get their dental office or primary care physician
      • Need to arrange a couple days in advance
    • Fitness – get a fitness benefit  
    • $170 per quarter for personal hygiene items
  • All that helps them become more independent.
• Jacque is the Pierce County leader serving this demographic
• People just don’t know what they are eligible for, they are very used to people saying no.
• My role,  which started at the Tacoma Rescue Mission, beside low income seniors, there were quite a few people there who were eligible.  I’ve seen the transformation – the housing, the jobs, all those things – they get some control back – with insurance and healthcare – they can be more stable.  I’ve seen one piece of people getting their confidence and dignity back.    People don’t realize they can and that they are eligible for.  We make sure they we are visible and help them get connected to services.  After seeing us quite a few times.  – there was a fellow I’ve been meeting with at the Rescue Mission for 6 months – they finally engaged, and is getting his dentures redone.  That is one part of his life where he is getting some more control.
• We love engaging here – we wanted to be sure that everyone understood what low income and seniors have access to.  There are quite a few folks who are on Medicare.
• We’ve seen tremendous success that folks have had.  Wanted to let you know all that we do.
• On the 3^rd Friday of the month, I sponsor a holiday haircut and a shave.  We have teamed up with a barber college.  The guys come off the streets, get their beard shaved, get their hair done.  It is wonderful what we’re able to do
• We both live in Pierce County and are happy to present or talk anywhere
• Al – We heard about the value of registering to vote and participating in your census.  I’d encourage each Managed Care Organization to participate in informing members about voting and census services.  Jackie – we do provide info to our clients.  I often help folks get access to resources that aren’t in our area – they trust us and can work with us.  Al – many things need to be done more than once.  Jackie- yes – it takes lots of offers before people may use these benefits.  Often folks don’t realize how  they can use the benefits
• Question – is there gas money – Jackie – no.
• De Ann – we work hard to teach our clients how to access their benefits
• Every quarter, they get $170 to order products from a catalog.  Can get a debit card, to do this as well. 
• 4^th quarter last year, reached out to all members with unused dollars – a lot don’t want to order too much stuff.  We had some “catalog ordering parties”, ordered things and had them delivered to the homeless shelter. (I want to go to a catalog ordering party – are there party games and door prizes? –ed)
• James – if you work with folks experiencing homelessness – they probably have Medicaid.  There are 4 different Managed Care Organizations – Molina, UnitedHealth, Amerigroup, and Coordinated Care.  Learn a bit about each provider and the specific benefits they provide.  Learning how to navigate these systems can be really beneficial for your clients.  Just reach out to your MCO contact at this meeting